Terms and Conditions

Please read these Terms and Conditions (“Terms”) carefully before using www.blueandtrue.com website (“Service”) operated by Samja Schroeder (Address: Via Righi 13 – 40126 Bologna (Italy) – Partita IVA: IT03298641204 – Telephone: +39 334 3537640 – Email: service@blueandtrue.com).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

PAYMENT
Accepted forms of payment are PayPal and credit cards via PayPal or via Stripe.

SHIPPING
All orders are shipped within 1-5 business days of payment via Poste Italiane Raccomandata or via DHL Express Shipping (please check available shipping options in your cart before purchase). For other shipping methods, please contact us before purchase.


We are not responsible for any damage / loss / delays occurred during shipment.

 The payment of taxes / customs / duties etc. are responsibility of the buyer and are not part of the shipping costs.
Once we ship your purchase it is up to the post office to get it to you in a timely manner. Your order will be shipped to the address that I receive through your order. Please double check that the address is the correct address.

DELIVERY TIME
Please please check available shipping options in your cart before purchase.
Delivery Time via Flat Rate (Poste Italiane): Italy: 3-6 days; Europe: 6-10 days; Rest of the World: please allow 2-6 weeks for international shipping.
Delivery Time via DHL Express Shipping: Austria, Belgium, Denmark, France, Germany, Greece, Luxembourg, Netherlands, Portugal, Spain, Sweden, Switzerland, UK (United Kingdom): 24-48 hours; USA (United States of America), United Arab Emirates, Japan: 48-72 hours.
Packages could get held up in customs, causing the arrival time to take longer. Please know that I can’t track an international package. The buyer is responsible for any customs fees. Please be aware that in some countries these fees can be quite high.

WARRANTY
All defective items, unless otherwise defined on this website, are eligible for replacement within six (6) months from the original purchase date. This six (6) month warranty does not cover damages caused to your cover or your device by improper installation, handling, use or improper postage handling. Please check our FAQ before purchase.

REFUNDS AND EXCHANGES
We want you to be 100% happy with your purchase. Please let us know if there are any problems.
Refunds and exchanges will be considered depending on the situation. 
In case you have a problem, please contact us and we’ll try to find a fair solution. 

The item must be returned undamaged and unused and the shipping costs will be charged to the purchaser. 
You must return the item or items within 7 days of receiving your purchase in order to receive a refund. The refund will be made within 3 working days from receipt. We do not take any responsibilties for damaged or lost cellphones.

LAW AND JURISDICTION
These terms and conditions are governed by Italian law. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the Bologna Court, Italy.

CONTACT US
If you have any questions or queries concerning these terms and conditions, please check our FAQ before you place an order. Thank You.



CLOSED FOR HOLIDAYS (it will be possible to order again from 25 August 2018)