FAQ

Before you contact us, in this section you’ll find answers to the most Frequently Asked Questions we receive.

Shipment takes 5-21 working days with the italian post service Poste Italiane. It is shipped every week on Friday. If you choose DHL it will arrive within 48 hours.
Note: we do not take responsibility for incorrect or incomplete addresses.
No, until next year we only use iPhone covers.
No. Only in model N°006 in silver you can decide the letter on the letter bead.
No. Only in model N°006 in silver you can decide the letter on the letter bead.
When or within 12 hours after ordering you have to send us an email to service@blueandtrue.com, that you need an invoice instead of the usual packing slip. Unfortunately it is not possible to write an invoice later.
To pay with credit card via PayPal please read the following steps > TUTORIAL

Unfortunately currently we cannot offer other payment methods. We're working on it...
We do not sell the iPhone necklace without the cover or the cover without the necklace.
We do not sell the iPhone necklace without the cover or the cover without the necklace.
Within 7 days of arrival at your address, you can ship it back to: SAMJA SCHROEDER, VIA A. RIGHI 13, 40126 BOLOGNA, ITALY
The product has to be unused and in the original packaging. Please make sure to insert INSIDE the envelope all important information such as order number, address, reasons for sending it back. Shipments without this information inside can not be proceeded. We will refund you by arrival.
Please contact us to service@blueandtrue.com and evtl send us pictures of the damage.
Guarantee is up to 6 months.
Please ship it back to us: SAMJA SCHROEDER, VIA A. RIGHI 13, 40126 BOLOGNA, ITALY
Evtl we will pay for your expenses. Please make sure to insert INSIDE the envelope all important information such as order number, address, reasons for sending it back. We will repair or replace damaged parts. Please be aware that the necklaces are handmade, partly hand dyed or embroidered and will show signs of use after some weeks or months, which is out of our control and for which we don’t take responsibility.
Shipment takes 5-21 working days with the italian post service Poste Italiane. It is shipped every week on Friday. If you choose DHL it will arrive within 48 hours.
Note: we do not take responsibility for incorrect or incomplete addresses.
Usually a necklace model is out of stock for maximum 2 weeks. If not reported on the product page, products can not be reserved.
Usually a necklace model is out of stock for maximum 2 weeks. If not reported on the product page, products can not be reserved.
Until next year we only use iPhone covers.
We don’t take responsibility for damaged or lost phones. Please always check the condition of your cover and that your phone sits and fits properly in the cover at all time.
Placed orders can only be changed within 2 hours after placement.
We use real leather with supposed to get a vintage look after a while. please treat it with hand cream from time to time. It will thank you…..

If you didn’t find your answer, please contact us.



CLOSED FOR HOLIDAYS (it will be possible to order again from 25 August 2018)