FAQ

Before you contact us, in this section you’ll find answers to the most Frequently Asked Questions we receive.

If you choose flat rate, wich is the normal national post service, it takes 5-21 working days.
If you choose DHL, it will arrive within 48 hours after preparation of the order.
Please note that we do not take responsibility of incorrect or incomplete addresses.
If you choose DHL we will mail you your tracking code the same day we ship your order.
The shipping method flat rate is without tracking code.
Please send us an email to service@blueandtrue.com if you need an invoice.
Please note that we can only mail the invoice with the data you enter as billing address.
Please understand that we only sell the necklace with the cover and the cover with the necklace.
That’s not a problem. You can return your unused product in its original packaging within 7 days of arrival at your address and we will send a full refund of the product price, provided you have an order number.

Please ship it back to: BLUE AND TRUE, VIA IRNERIO 36, 40126 BOLOGNA, ITALY

Please make sure to insert INSIDE the envelope all important information such as order number, address, reasons for sending it back. Shipments without this information inside can not be proceeded.

Refunds will be payed after returning of the product. Thank you for your understanding.
Don’t worry. If your product develops a fault within 30 days of purchase, we’ll offer you either an exchange, full refund or repair, provided you have an order number. For certain damages we even offer 6 months of guarantee.

Please contact us on service@blueandtrue.com and evtl send us pictures of the damage. Please insert inside the package all important informations such as order number, name, address, claim etc.

Please be aware that all necklaces are handmade, partly hand dyed or embroidered and will show signs of use after a time, wich is not considered as damage. Thank you for your understanding.
If you choose flat rate, wich is the normal national post service, it takes 5-21 working days.
If you choose DHL, it will arrive within 48 hours after preparation of the order.
Please note that we do not take responsibility of incorrect or incomplete addresses.
Usually a necklace model is out of stock for maximum 2 weeks. If not reported on the product page, products can not be reserved.
Usually a necklace model is out of stock for maximum 2 weeks. If not reported on the product page, products can not be reserved.
We don’t take responsibility for damaged or lost phones. Please always check the condition of your cover and that your phone sits and fits properly in the cover at all time.
That’s not a problem. You can return your unused product in its original packaging within 7 days of arrival at your address and we will send a full refund of the product price, provided you have an order number.

Please ship it back to: blueANDtrue, VIA IRNERIO 36, 40126 BOLOGNA, ITALY

Please make sure to insert INSIDE the envelope all important information such as order number, address, reasons for sending it back. Shipments without this information inside can not be proceeded. Refunds will be payed after returning of the product. Thank you for your understanding.

If you want to change your product please inform us on service@blueandtrue and PayPal extra shipment costs of 4,30€ to info@blueandtrue for your new product.

If you change your order within 2 hours after purchase, of course the exchange will be free of extra shipment charges.
You can pick up the items without shipping costs directly at our showroom: BLUE AND TRUE, VIA IRNERIO 36, 40126 BOLOGNA, ITALY

Please make an appointment for the pickup by writing an email to: service@blueandtrue.com

The option is valid only for purchases in Italy.

If you didn’t find your answer, please contact us.