Terms and Conditions

Please read these Terms and Conditions (“Terms”) carefully before using www.blueandtrue.com website (“Service”) operated by Samja Schroeder (Address: Via Righi 13 – 40126 Bologna (Italy) – Partita IVA: IT03298641204 – Telephone: +39 334 3537640 – Email: info@blueandtrue.com).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Accepted forms of payment are PayPal and credit cards via PayPal.

All orders are shipped within 1-5 business days of payment by Poste Italiane Raccomandata with tracking number. Special orders or larger orders may take slightly longer to process.
For other shipping methods, please contact us before purchase.

We are not responsible for any damage / loss / delays occurred during shipment.

 The payment of taxes / customs / duties etc. are responsibility of the buyer and are not part of the shipping costs.
Once we ship your purchase it is up to the post office to get it to you in a timely manner. Your order will be shipped to the address that I receive through your order. Please double check that the address is the correct address.

Italy: 3-6 days / Europe: 6-10 days / International Shipping: please allow 2-6 weeks for international shipping. Packages could get held up in customs, causing the arrival time to take longer. Please know that I can’t track an international package. The buyer is responsible for any customs fees. Please be aware that in some countries these fees can be quite high.

All defective items, unless otherwise defined on this website, are eligible for replacement within six (6) months from the original purchase date. This six (6) month warranty does not cover damages caused to your cover or your device by improper installation, handling, use or improper postage handling.

We want you to be 100% happy with your purchase. Please let us know if there are any problems at all so we can resolve the issue.
Refunds and exchanges will be considered depending on the situation. 
In case you have a problem, please contact us and we’ll try to find a fair solution. 

The item must be returned undamaged and unused and the shipping costs will be charged to the purchaser. 
You must return the item or items within 7 days of receiving your purchase in order to receive a refund. The refund will be made within 3 working days from receipt. We do not take any responsibilties for damaged or lost cellphones.

These terms and conditions are governed by Italian law. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the Bologna Court, Italy.

Before you place an order, if you have any questions or queries concerning these terms and conditions, please do not hesitate to contact us.